Sea/Ocean Export Operator

Sea / Ocean Export Operator for a company based in Redditch

Salary Range: £24k to £30k depending on experience

Hours: Mon – Friday, 08.45am – 5.00pm

The successful candidate,must possess sea / ocean export experience, bookings, quotes, exports entries and producing bills of lading. Looking for someone who is highly motivated with a good attention to detail. A minimum of 2 years’ experience.

Will be reporting to the department manager and be responsible for order management, dealing with customer enquiries, export documentation, bills of lading and work in close cooperation with our offices while servicing UK customers.

We are looking for a person who can add extra quality to our already highly skilled team

Main purpose of Job:

The main part of the job is to arrange export collections for our UK based customers with various task such as checking deliveries, instructing our customs department to issue customs documents, bills of lading + other administrational tasks. The job role includes but is not limited to, handling LCL, FCL shipments, entries, C of O’s, liaising with shipping lines & co-loaders, hauliers & the wider customer base.

Key Tasks:

Timely and effective communication with Customers, partners and internal departments via e-mail/telephone.

Updating / verifying the clients Order Management System with customer booking details.

Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.

Effective monitoring to ensure deliveries are completed within the agreed timelines.

Ensure that all Collection consignments are conforming to correct information.

Pro-active problem solving with customers and colleagues when issues arise.

Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.

Provide KPI and reports both externally and internally where required

Resolve Credit Management Queries where necessary.

General Day to Day administrative duties.