Summary and Purpose of Role: - Responsible for order capture, fulfilment, replenishment, forecasting and administration of all international business. - Liaise with customers, suppliers and transport companies to ensure efficient deliveries. - Providing full administrative support for the department. - The timely processing of International orders from receipt through to dispatch and invoicing insuring a full audit trail is maintained. - Working closely with the International account manager to assist in the maintenance of international sales. - Working with distributors including both UK and International to ensure their daily needs and product requirements are met. - Liaising with the relevant teams to ensure that products are manufactured and delivered on time. - Overseeing the liaison with customers to keep them informed on the progress of their orders.
AREAS OF RESPONSIBILITY INCLUDE: Note: responsibilities may be added or varied to respond to the demands of the business. Major Activities and Responsibilities (Job role primarily includes, but is not limited to): · The role holder will require to liaise with the other members of the International Department to help develop and maintain the International business. · Ensure International customers receive excellent customer service throughout their experience with our company· To liaise with the customers and all departments at our offices to ensure products are sent correctly and on schedule. · Ensure that documentation and records are correct/ accurate and the customer is informed of the progress of their orders. · Ensure direct and fluid communication with named accounts held by the International department on a day to day basis. · communication with our warehouse and transporters. · Organising samples and marketing materials to customers. · Monitor the stock for International products with the planning department and suppliers. · Stay up to date with any changes to export documentation in line with Trade deals or labelling changes according to the legal requirements of the selected markets. · Monitor sales and regularly review and report anomalies. · Update service level and sales reports. · Input forecasts into computer system and work closely with customers to ensure that forecasting is accurate. · Ensuring data entry onto Q-Pulse & into Action Plans is carried out as required. · Attend Shows either in the UK or internationally.
Interpersonal skills: · Practical in approach and Customer focused · Good attention to detail · Able to prioritise and multitask · Read to travel locally and internationally · Works well in a team and under pressure · Good communication skills · Able to work in a fast pace environment Background & Profile: Degree or HND level in Business Management, Supply chain Management or International business. Experience in a Sales or International Sales role in a Cheese company or similar. Comfortable user of e-mail (Outlook), Excel, Word & Powerpoint skill. Language skills: French essential (Spanish and German optional). Experience in using systems and processes.